You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about Gracie's Place

All 73 reviews

Always super happy with everything I buy from Gracies’s Place Beautifully made with love and packaged with great care.
Alison
Bought 1 item
Gorgeous cards, so unique. Well packaged and good communication from the seller. Will definitely recommend and buy again.
DemelzaDesigns
Bought 3 items
Perfect, another lovely package received, carefully wrapped and beautiful items, A lovely seller with good communication, stickers are perfect for my bear packages and love the postcards and little extras, thank you,
Debby - Bearlescent
Bought 2 items