You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Returns not accepted as these are handmade one at a time and each one is individual. If you have a problem with your order please contact me. Prevention Policy for COVID-19 As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our customers. We have been trained on proper hand washing protocol, working areas are maintained hygienically and all shipping materials and packaging are sanitised prior to shipping. We do not allow access to our working studio by any 3rd party and maintain all products and packaging in a safe environment. We are working in a COVID-19 Free Environment and are taking constant steps to stay safe by avoiding 3rd party contact. All packages are wrapped and sealed before they leave our studio and are taken directly to the Post Office or collected by domestic couriers. We remain focussed and connected to any changing rules the United Kingdom government has imposed. Please stay safe.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.