You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about Giraffe Craft

All 13 reviews

This mask is lovely, perfect for autumn. Many thanks for the extra mask it’s very much appreciated.
roybudd
Beautiful and comfortable mask, at a great price. Very happy with my purchase!
tulaandthewhale
The purse arrived promptly this Wednesday morning. Well wrapped and beautifully wrapped inside the outer packaging. It is perfect for my collection of shop loyalty cards that we all seem to have to carry these days. Thank you very much.
Malcolm
Bought 1 item

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