I Sharon Thompson am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Our handbound books & albums are crafted in our small Edinburgh bindery on lovely Leith Walk. We work closely with customers & aim to communicate as clearly as we can & answer queries promptly.
Most books take 1-2 weeks to bind, press & send out to you. If you need your order sooner, just let us know & we'll see if we can't get our bookbinding elves to do a little overtime : )
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you wish to cancel your order, please let us know as soon as possible. Once an item has been sent we regret we are unable to accept your cancellation.
Unfortunately, we are unable to refund BESPOKE ORDERS due to the nature of the product which can't be resold. This includes PERSONALISED ITEMS.
If you have an issue with the item you have received, do get in touch & we'll do all we can to answer your concerns, including sending a replacement or issuing a refund where necessary. Do be aware that responsibility for pursuing claims for items damaged in transit lies with the receiver of goods. We will do all we can to support your claim with the courier.