Buying from me
All items are handmade by me in my Sheffield workshop using mixed metals and recycled silver. When you order from me your item will be carefully packaged for protection and safe delivery to you. Some pieces come in a gift box and others on a card, however I can package as a gift on request (for a small charge) and can send direct to the recipient. I aim to send all orders within 3 days but at busy times may need to adjust this. I will always make it very clear if it will take longer.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.