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Buying from me
Hi and welcome to The Old Button Sews, where I sell beautiful gifts designed and sewn by me, together with a range of sew-it-yourself craft kits.
Most items are dispatched within 2-3 working days, and I post Tracked 24 at a flat cost no matter how many items you buy.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I am sure you will love your unique item as much as I loved making it.
Of course we all change our minds sometimes and I am more than happy to offer a refund (or replacement if you prefer) - just return it in an unused condition within 28 days. You will need to pay return postage.
I will always offer a full refund or replacement (including shipping costs) if any item has a flaw or fault that is my mistake.
For all returns, please contact me first so I can give you the full return delivery address. Refunds will be given on receipt of returned item.
Read the Folksy Returns Policy.