Pendants by Jewellery by Gem

Buying from me

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Additional terms
Unfortunately, due to hygiene reasons, earrings and ear studs cannot be returned.

Read the Folksy Returns Policy.