“Designs Inspired by Nature, to be Enjoyed by You...”
I Jen Doyle am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
All of the jewellery and accessories you see in my shop are handmade by me.
Ready to wear items will be shipped the next working day.
I aim to make and ship made to order items within 21 days, but this largely depends on my current workload. I will contact you with a more accurate shipping date once I receive your purchase.
Please feel free to contact me with any questions before you purchase.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
* The following items are not refundable:
-Bespoke custom made orders, and orders made to buyers specifications
-Any earrings, due to hygiene reasons
* Ready to buy items
In the hopefully unlikely event that you wish to return a ready to buy item, please note that it must be returned unworn, undamaged and in the original packaging. Buyer is asked to notify the seller before returning an item, and to please use a tracked and signed for method of post to return the item.
The seller is not responsible for any item lost/ damaged in the post due to the buyer not using a traceable method of postage.
*Please note that if you are ordering from outside the UK, your order may be liable for customs fees/ charges. Jen Doyle Designs is not responsible for any customs fees or charges incurred in buyers home country.
