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Buying from me
All of the jewellery and accessories you see in my shop are handmade by me.
Ready to wear items will be shipped the next working day.
I aim to make and ship made to order items within 21 days, but this largely depends on my current workload. I will contact you with a more accurate shipping date once I receive your purchase.
Please feel free to contact me with any questions before you purchase.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
* The following items are not refundable:
-Bespoke custom made orders, and orders made to buyers specifications
-Any earrings, due to hygiene reasons
* Ready to buy items
In the hopefully unlikely event that you wish to return a ready to buy item, please note that it must be returned unworn, undamaged and in the original packaging. Buyer is asked to notify the seller before returning an item, and to please use a tracked and signed for method of post to return the item.
The seller is not responsible for any item lost/ damaged in the post due to the buyer not using a traceable method of postage.
*Please note that if you are ordering from outside the UK, your order may be liable for customs fees/ charges. Jen Doyle Designs is not responsible for any customs fees or charges incurred in buyers home country.
Read the Folksy Returns Policy.
