My privacy policy

I ginettesmith am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Folksy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.

Shop Announcement:

Welcome

ANNOUNCEMENT!

I have decided to close The Herbal Soapmaker as a retail business. Any stock left will still be available on here. When it's gone it's gone. It's been an interesting journey and I won't waffle on but it's time for a change. Time to step back. I'm so grateful for all the love and support friends and family have shown and every sale matters, it really does.

We have been making handmade cold process soap in small batches with 100% natural ingredients for nearly 20 years. All our products are safety assessed by an independent UK chemist and our expertise means you get a gentle product, kind to your skin with a luxurious lather. All soaps are cured for 4 weeks, are beautifully mild and are wrapped in recyclable paper. We also produce a range of organic lip balms, sublime whipped butters and drawing on our extensive knowledge of herbs we produce some wonderfully calming and soothing salves for troubled skin. Ginette has a diploma in herbal medicine and is always researching botanicals and their many uses. All our products are packaged in recyclable and sustainable material, planet kind - as nature intended.
Please feel free to contact us with any queries at theherbalsoapmaker@gmail.com.
The Herbal Soapmaker is proud to be a member of The Guild of Craft Soap & Toiletry Makers.