I Francesca Burke am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact firstname.lastname@example.org.
✨NEXT POSTING DAYS: Friday 17th June, Friday 24th June, Wednesday 29th June. Digital items will still be delivered promptly. Be the first to know my post office days by signing up to my mailing list: mailchi.mp/3aecf3edd2a9/mailsignup1
Estimated shipping times:
United Kingdom: 3-7 business days
North America: 1-4 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Buyers are responsible for customs and import taxes. I'm not responsible for delays due to customs.
Please get in touch if you are interested in a wholesale or custom order.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns, exchanges and cancellations. Contact me within 14 days of delivery; ship items back within 21 days of delivery; request a cancellation before item has shipped.
Because of the nature of custom or personalised orders, unless they arrive damaged or defective, I can't accept returns for them.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.