My privacy policy

I TheVelveteenCat am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Folksy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.

Shop Announcement:

*** CHRISTMAS 2025 POSTING TIMES ***
*** Last posting date for Royal Mail 2nd Class - 17th Dec and Tracked 48 - 19th Dec ***

✨ FREE UK Postage! Sent with care via Royal Mail 2nd Class. For faster delivery or larger items, I use Royal Mail Tracked 48hrs, please contact me for a quote before purchasing. I reuse outer packaging where possible. For gifts sent directly to the recipient, let me know and I'll use fresh packaging. ✨

Not listed for international shipping just yet, but I’m happy to chat about options if you're outside the UK. (Please note, this currently excludes Northern Ireland, Europe and USA unfortunately.)

Each piece is handmade with heart, no two are ever the same! Resin has a mind of its own, so you might notice tiny bubbles, little quirks, or playful swirls of colour. These aren't flaws - they're part of what makes your item one-of-a-kind.

Thanks so much for stopping by! Got a question or a custom idea in mind? Pop me a message, I’d love to hear from you.