My privacy policy

I QuirkyOwlStudio am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Folksy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.

Shop Announcement:

Christmas posting dates are approaching. My last order date for Christmas delivery within the UK is Wednesday 17 December. Orders placed after this may arrive after the 25th. Royal Mail delays are outside my control, especially in December, but every order will be made and dispatched with care.

Fully customisable, made to order options are available. Many of my pieces can be tailored to you, whether that is custom colours, different sizes, UV protected finishes or adapting an indoor pot for outdoor use. Custom orders take up to 7 days to make, so please order these earlier if you would like them before Christmas. I will always let you know the estimated delivery time when you order.

International orders, including the US, are welcome but may not arrive in time for Christmas as delivery times vary. Please allow extra time for these deliveries.

Screen colours can vary slightly, and handmade mineral pieces are best kept out of strong direct sunlight to help preserve the vibrancy of the colours. If you have an idea, send me a message and I will be happy to help design a piece for your space.