Buying from me
Custom Orders are welcome - please message me if you would like me to stitch an item for you.
My dispatch dates for each item are set to cope with busy periods, however, most items will be dispatched within two working days and immediate dispatch is often possible. Please message me before placing an order if you need a quicker dispatch than that quoted on the listing.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.