stars, moons, sun, raindrops by Jacqueline O Jewellery

Buying from me

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

RETURNS
Returning items which are not defective.
We want our customers to be happy with their special purchase, if you are not entirely satisfied please advise us within 7 Working Days of dispatch, please be advised that the postage will not be refunded in this case. Goods should be returned in the same condition as you received them & in the same packaging. It is your responsibility to ensure that we receive your goods, therefore strongly recommend signed for insured postage option is used. in case of any return.

IMPORTANT - However custom made goods and special commission do not come under the above heading. you will have agreed to other terms and conditions before the order was excepted

Please note that where rings have been ordered, we strongly advise you have your sizes checked prior to ordering as an exchange will be subject to postal costs and a nominal administration fee. We cannot offer refunds after 7 days of receipt of rings unless they are proven to be faulty.

If however there are any problems with items we supply, please contact us immediately or at the very latest within seven days of dispatch.

We regret that for hygiene reasons we cannot replace or refund Earrings

This in no way affects your statutory rights.

Returning goods which are faulty

All items are checked for quality prior to dispatch, we will either replace or refund at our discretion.
In the unlikely event of any problems please contact us and we will do our best to help without delay.

Read the Folksy Returns Policy.