I HandmadeCraftiness am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Here at Handmade Craftiness we pride ourselves on excellent designs to add to your crafting projects.
These kits are perfect for creating Memory books, Junk Journals, cards, scrapbooks and more.
All of these designs have been carefully put together by me to create beautiful designs for your projects.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Refund Policy for Digital Downloads
Acceptance of Terms
By completing your purchase, you acknowledge and accept this refund policy.
At Handmade Craftiness, we are committed to providing high-quality digital products. Please read our refund policy carefully before making a purchase:
Waiver of Cancellation Rights
By purchasing a digital download from Handmade Craftiness, you agree to waive your statutory right to cancel your order under consumer protection laws. This waiver allows us to provide prompt access to the digital content.
No Refunds After Download
For digital downloads, consumers are required to waive their cancellation rights before the digital content can be provided. This means that once a customer (i.e., the consumer) has downloaded the content, they have given up their consumer rights to a refund. This policy aligns with consumer law for digital goods, ensuring the protection of intellectual property and preventing unauthorized distribution.
Cancelling a Digital Download
Under the Consumer Contracts Regulations 2013, digital downloads are neither goods nor services, meaning the law is a little different. If you want to download something within 14 days of buying it (known as the 'cooling-off’ period), you must give your consent to waive the 14-day cooling-off period.
If you do not give your consent, the 14-day cooling-off period still applies. However, you will not be able to download your digital content until this period has ended.
This policy exists to prevent customers from changing their minds after downloading the content.
As you are being sent a link via email to download after purchase this will count as downloading the content as you will have access to download the files from the email.
Eligibility for Refunds
Refunds may only be issued under exceptional circumstances, such as:
The digital content is proven to be defective or incomplete.
An error on our part (e.g., duplicate billing).
Contact Us
If you believe you are eligible for a refund due to one of the exceptional circumstances above, please contact us at orders@handmadecraftiness.co.uk with your order details, a description of the issue, and proof of purchase. Our team will review your request and respond within 7 business days.
For further inquiries, please contact us at orders@handmadecraftiness.co.uk.
