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Buying from me
Individually crafted jewellery, using recycled sterling or fine silver with ethically sourced semi precious gemstones. Inspired by my friends and the local (Devon) countryside - made to your specification and to order.
I usually have your order in the post on Tuesday - but the occasional piece may need hallmarking, in which case there's likely to be a longer delay - please message me for current timescales.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Here's where you'll find the nitty-gritty about shopping with me. You can choose to buy direct through Folksy, on my website where the bulk of my work is available or in person if you are local to Exeter, Devon or find me at a fair.
I'm GDPR compliant - the only people your data will be shared with is the delivery company (Royal Mail) to dispatch your order and the payment company (to complete your transaction)
If you sign up to my email list (which you can do via my website), I'll use it rarely, to update you regarding any events or giveaways I may be running.
If you place an order, I aim to have it in the post within a week*, unless it's made to order, in which case the current lead in times are listed within the item description - usually within a week to 10 days.
Delivery - I use Royal Mail, and charge the cost of the post for an item; Currently I have 3 bands of postage pricing; for items below £20 in value; for items between £20 and £50 and for items between £50 and £250. Everything fits in a large letter box, so it will fit securely through your letter box.
Returns - standard UK distance selling rules apply, which is for a return and refund (excluding delivery) of items that are unsuitable within 14 days, or of course if they arrive damaged. Exclusions from this standard legislation are for bespoke pieces and for items of a 'personal nature' which means items for a piercing.
If you are local to me, you can arrange to collect your shiny - if I'm unable to work out how to set that as a fee free delivery option, I'll refund you the postage. Add a comment in your order if that's what you'd like to do.
Read the Folksy Returns Policy.
