Toollery: Crochet and Knitting gadgets by Dawn Gill Designs on Folksy

My privacy policy

I, Dawn Gill, am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Folksy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years on a secure, firewalled external drive. After this time I will delete your data from my records.

If you wish to sign up to a mailing list, you can do so over on my website (www.DawnGillDesigns.com)

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.

Shop Announcement:

I've found that Folksy is so little known, I sell much more effectively through my website (dawngilldesigns.com) - however, if you'd like me to create a listing here, just for you, so you have the security of shopping through a third party platform, just message me and I'll set it up.

Of course, if you are local to Exeter, you are very welcome to arrange an appointment to call round and view and try the jewellery (much more is visible on www.DawnGillDesigns.com )

Buying from me

Individually crafted jewellery, using recycled sterling / fine silver with ethically sourced gems

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Here's where you'll find the nitty-gritty about shopping with me. You can choose to buy direct through Folksy, on my website where the bulk of my work is available or in person if you are local to Exeter, Devon or find me at a fair.

I'm GDPR compliant - the only people your data will be shared with is the delivery company (Royal Mail) to dispatch your order and the payment company (to complete your transaction)

If you sign up to my email list (which you can do via my website), I'll use it rarely, to update you regarding any events or giveaways I may be running.

If you place an order, I aim to have it in the post within a week*, unless it's made to order, in which case the current lead in times are listed within the item description - usually within a week to 10 days.
Delivery - I use Royal Mail, and charge the cost of the post for an item; Currently I have 3 bands of postage pricing; for items below £20 in value; for items between £20 and £50 and for items between £50 and £250. Everything fits in a large letter box, so it will fit securely through your letter box.
Returns - standard UK distance selling rules apply, which is for a return and refund (excluding delivery) of items that are unsuitable within 14 days, or of course if they arrive damaged. Exclusions from this standard legislation are for bespoke pieces and for items of a 'personal nature' which means items for a piercing.

If you are local to me, you can arrange to collect your shiny - if I'm unable to work out how to set that as a fee free delivery option, I'll refund you the postage. Add a comment in your order if that's what you'd like to do.