I Lois Bell am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you purchase multiple items, your items will be combined into one parcel. Overpaid postage will be refunded via the payment method you used. Shipping refunds are at my discretion.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you are not completely satisfied with your purchase, simply return the item to me in its original unused condition within 14 days of receipt. Please contact me before sending something back, so I know to look out for it.
Returned items MUST be unused, unworn with all tags still attached and must be returned in original packaging with all and any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge.
The cost of returning the item is the purchaser's responsibility. You are strongly advised to use a service that gives proof of delivery, and insurance for the value of the item. Proof of postage is not enough - the item MUST be received back by me, in its original condition, in order to qualify for a refund.