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Buying from me
We use the best paper, card stock and ink. Anything else just won't do.
Prints and cards are sent using Royal Mail 1st Class in the UK. Frames will be shipped via Royal Mail or courier.
International orders are sent via Royal Mail and should arrive within 3-4 weeks.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We pride ourselves on delivering top quality prints and greetings cards to you every time, but we know people change their minds. If you've ordered a standard design print or greetings card and it's still in a resalable condition, get in touch with us to arrange a return and exchange or refund. Due to their nature, if you've ordered a personalised product, these cannot be returned. Digital downloads also can't be refunded once they've been purchased.
As amazing and reliable as our posties can be, occasionally our prints and cards can have a bumpy ride on their way to you. If you receive your order and you're not 100% happy with its quality and condition, please get in touch. We'll ask you to send us a photo of the damaged item before arranging a replacement to be sent out to you as quickly as humanly possible.
Any refunds will be made back to the original payment method.
Read the Folksy Returns Policy.
