DW Engraving & Sublimation is the data-controller of your personal information.

When you place an order, we will receive your name, delivery address and email address from Folksy. Additionally, for personalised items, we use a secure third-party form provider (Tally.so) to collect your order number, and personal photographs. We will only use these details to process, manufacture, and deliver your order, or deal with any queries you have related to that order. If you send us a message using the contact button on Folksy, we will receive your username and email address.

The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:

• With Folksy to comply with our obligations.

• With delivery companies to fulfil your order.

• With secure third-party data processors (such as Tally.so) strictly to securely collect and temporarily host your uploaded photographs for production.

• To comply with legal or tax obligations.

We will only retain your details for as long as necessary in order to process the transaction and we will securely store any data collected during that period. Please note that any personal photographs uploaded via Tally.so are permanently deleted from our online systems within 30 days of your order being completed. We retain basic personal data related to orders or customer queries for six years for accounting purposes. After this time we will delete your data from our records.

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.