“Painting and illustration from my loft studio in Richmond, South West London. Accompanied by cats.”
I Trudi Murray am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact email@example.com.
Hello! Shipping update: I am currently only shipping to the UK. Trudi x
I make my work with great care, love and attention. I hope you like it!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope you are delighted with your artwork! In the unlikely event of any problems, or if you change your mind, you can return the artwork to me for a full refund, within 14 days of receipt of the goods, and providing the artworks are returned not damaged or used, and in any original packaging. Please email me in the first instance, or send me the standard Folksy cancellation form. The cost of returning artwork must be paid for by the customer, and I would recommend sending work by a 'signed for' service. Please obtain a proof of postage too! Refunds will be given within 14 days of goods being returned.
If you are ordering from outside the UK, please be aware that you are responsible for any customs charges or taxes.