“Unique Hand Crafted Bridal & Occasion Accessories ”
I Siobhan Bianco am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Hi there, my name is Siobhan and I live & work in Bristol UK.
I love to create hand crafted, vintage & modern style Tiaras, Hairvines, Fascinators, Bridal Jewellery & Occasion Wear, especially for you!
My lil shop offers affordable designs created with the finest shimmering Swarovski crystals, freshwater pearls luxury fabrics & all things sparkly!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Your item will be well wrapped and securely packaged, and items are dispatched via Royal Mail. If you would like to upgrade to recorded or special delivery please contact me before purchasing. I always obtain proof of postage with each item but if you would like to pay for insurance on posting contact me. Please note that goods purchased over £35 in the UK will automatically be sent by Recorded / Signed For Post via Royal Mail. This gives you peace of mind, and me a proof of postage & online tracking, and with a signature on delivery this lets me know that you have received your special item/s safely.
I hope you will be really happy with your purchase, but if for any reason you are not, here are my returns policies. On purchased ready made pieces, a 14 day refund policy applies, by contacting me within 14 days of receipt to arrange either a refund or an exchange.
Please return the item on the same condition as purchased unworn, and in the same packaging.
Any items lost in the post on the way back to Pretty Lil Things, are your responsibility and will have to be addressed with Royal Mail. It is for this reason we ask you to use Registered Post.
As soon as I receive your item I will contact you to complete the refund process.
Customer satisfaction is really important to me and I aim to offer a friendly professional and efficient service which I hope you would be pleased to recommend to your friends x