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Buying from me
Welcome to Oakwood Soaperie - I specialise in making luxurious, traditional method, ethical soaps, skincare and bath & body products in my rural Northumbrian studio. I make everything by hand from the raw ingredients, using my own tried and tested recipes and only the finest natural ingredients wherever possible.
Finalist in the Handmade Gift competition on 'Kirstie's Handmade Christmas' airing on December 22nd 2017, catch it on More4 or 4OD after this date.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns, exchanges and Refunds: - We hope you will be entirely happy with your Oakwood Soaperie products but if for any reason you wish to return them or cancel your order, please contact us within 14 days commencing the day after receiving your order. You can return your goods within 14 days of communicating your wish return your items for a full refund of the cost of the goods provided they are in fully re-saleable condition and have not been opened or used. A deduction may be made from the refund for any diminished value caused by the handling of the goods by the consumer beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods. This could, where relevant be up to the full value of the goods. In the event of a return, we will reimburse the initial costs of postage of the minimum standard postage option at the time of your order. You will be responsible for covering the cost of postage to return your order to us and you must obtain proof of posting at the time of dispatch.
Any refunds we deem owing to you will be made within 14 days of receiving the goods back Or, if earlier, the day on which the consumer supplies evidence of having sent the goods back. There may be a deduction made for diminished value where the goods are not in a fully re-saleable condition.
We request that you notify us promptly (and in any event within 30 days) if your order has been damaged in transit so we can arrange a replacement for you. In these circumstances you must also keep all packaging as it may be required in the event of making a claim against the delivery company.
No refunds will be offered if you have provided an incorrect address and the parcel subsequently goes missing, it is your responsibility to provide an accurate shipping address.
Faulty goods: - Every customer order we process is handmade, checked and hand packed with love and care but In the unlikely event your ordered goods are faulty, you must notify us within a reasonable time and where possible within 48 hrs. We will provide an alternative product or offer you a full refund for the cost of goods and any postage costs involved in returning the faulty goods to us.
Please note if you have requested a custom order, this is firm sale at the point of payment and cannot be returned or refunded. If you have any queries about this type of order, please message me prior to placing and paying for your order.
These Terms and Conditions of Sale do not affect your statutory rights.
Read the Folksy Returns Policy.
