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Buying from me
We do all of the digitising and embroidery. We are located in Harrow - London, UK. If you are looking for patches please contact us, will be glad to give you a price quote.
UK free delivery.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
What is your policy for returning an incorrect or unwanted item?
If you change your mind we accept returns as long as the following conditions are met:
You contact us within 14 working days starting with the day after the delivery date.
Ship items back to us within: 30 days of delivery.
We don't accept cancellations. But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Digital downloads
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
It is your responsibility to ensure that your returned items are in appropriate protective packaging.
Read the Folksy Returns Policy.
