I Debbie Gill am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact firstname.lastname@example.org.
Hello! Welcome to my little world of handmade cards and other items, all of which have been crafted with love in my home studio. They feature prints of my own original hand-drawn characters, layered onto doodled frames and many of my cards can be personalised! Cards are ready for dispatch within 2 business days as I make them all to order. If you know someone who appreciates puns and cuteness and are looking to personalise a card just for them, you've come to the right place!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I accept returns if you are not happy with your item, provided it is returned in it's original state and packaging. Please inform me and send back the item within 14 days of receipt. Purchase and original postage costs will be refunded, but not the cost of return postage unless the item was faulty on arrival. I'm sorry but personalised items cannot be returned unless faulty.