I Victoria Collins am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
I completed my Degree in Drawing and Applied Arts at The University of the West of England in 2014., At university I was a sponge for techniques learning every medium i could get my hands on. This has made my work very diverse from 2D ink drawings to bronze's i have cast myself.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
any order cancellations must come within 12 hours of placing the order.
All custom orders require ether full payment before i'll begin the order, or for large orders you can pay a 50% NON-REFUNDABLE deposit when placing the order and the final 50% before the order is posted or collected. please contact me before ordering for this option.
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
United Kingdom: 1-3 business days
United States: 3-5 weeks
Europe: 1-2 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
all stained glass and items over £10 are posted first class signed for within the UK any orders going over seas will be posted tracked and signed for.
I take every care to insure my items are securely packaged Should a breakage occur due to a packaging failure i.e there is no outward damage or other sign on the package indicating mishandling by the delivery company I will offer a exchange or refund.
I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for Custom or personalized orders.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.