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Buying from me
Each piece is made with care in my small UK studio, inspired by everyday moments and nature. Thoughtful jewellery that brings warmth, colour and a bit of joy to your day
— because handmade gifts mean more.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Processing time:
Each item is handmade with care. Orders are usually shipped within 3 working days after payment is received.
If your order is custom-made, please allow a little extra time for creation.
Delivery:
All orders are sent from the UK via Royal Mail. Delivery times may vary depending on the destination and postal service.
Please ensure your delivery address is correct before placing an order.
Returns & Exchanges:
I gladly accept returns and exchanges within 14 days of delivery.
Please contact me first before sending anything back.
Buyers are responsible for return postage costs unless the item arrives faulty.
A full refund (including original postage) will be issued within 14 days after I receive the returned item or proof of posting.
Exceptions:
Due to hygiene reasons, earrings cannot be returned or exchanged once opened, unless faulty.
Custom-made or personalised items are also non-refundable.
Lost or damaged items:
If your parcel is lost or arrives damaged, please contact me as soon as possible — I’ll do my best to resolve it quickly.
Contact:
If you have any questions or issues, please message me directly through Folksy.
Read the Folksy Returns Policy.
