You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Additional terms Additional terms The item you see here is the one you will receive and I have aimed to provide dimensions which are as accurate as possible. Please note that wood is a natural product and can be affected by its environment, for example being placed in an overheated setting. Items will be sent by Royal Mail. Unless you are returning an item because it is proven to be faulty, please note that the return cost will be payable by you. Unless the item is faulty, only the cost of the item will be refunded. If postage is refunded, it will be to the value of Royal Mail 2nd Class Parcel Post. In line with many online shops I no longer post a receipt but can email it if you wish, please indicate this in Notes to Seller at the time of ordering. I will refund unused postage if smaller items are sent with other orders and the parcel is within the postage rate costs.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.