You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you wish to return your goods, you will be asked to cover the return costs and a refund will be issued, less initial postal costs. If, for any reason you are unhappy with your purchase, I will be happy to help you with an exchange, refund or credit. Goods should be returned in a condition fit for resale, within 30 days of the date of receipt. This does not affect your statutory rights. Refunds can only be given on items received by me. If you wish to return your goods, you will be asked to cover the return costs and a refund will be issued, less initial postal costs. A tracked postage would be advisable when returning items. Refunds will be made in the original payment form.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.