You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Delivery Items are dispatched within 1-3 working days unless otherwise stated. Returns & Exchanges Returns are accepted for unused items in original condition within 14 days of delivery. Return postage costs are the responsibility of the customer unless the item is faulty. Personalised items Personalised items cannot be returned unless faulty. Handmade Nature. As each item is handmade, small variations may occur, making every piece unique.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.