You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please note these items are intended as adult decorative pieces and not suitable for children's toys. They contain small delicate pieces that may be easily swallowed or broken. In the event of a change of mind on the purchase a full refund will be available on the receipt of the returned item in the same condition it was sent. Return postage is at the buyer's cost.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.