You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Postage and shipping   Items that are in stock will be sent as soon as full payment has been received. Please allow 3-4 weeks for Bespoke Jewellery to be delivered. I will send out an email to customers who order Bespoke work with a dispatch date. For other items please allow up to 10 working days for delivery within the U.K and up to 14 working days for the USA and other countries. Postage will be made using Royal Mail recorded deliveries in the U.K and Airmail overseas.  I will send you a confirmation e-mail once I have received payment and to tell you that your Item has been dispatched. If you wish to cancel or change your item please e-mail me within 24 hrs of ordering. Returns and exchange detail The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale Refunds If for any reason you are not entirely satisfied. Please contact me within 14days of delivery. Return items to me within 30 days unused with all the original gift packaging and your receipt ensuring that the returned parcel is well packaged to prevent damage in transit.  Earrings are not refundable/returnable for hygiene reasons. Once I have received your returned item, I will check everything is O.K and that there are no signs of wear I will then send you an email confirmation and send you your refund. Please note when returning an item you the customer will pay for the return postage. Item must be sent back to me as  recorded delivery so it is insured and it can be tracked.  Refunds will not include the postage charges. We reserve the right to not refund any item that is returned not in its original condition.  Damaged goods: Please contact me immediately if your goods arrive damaged. Additional Information Many countries charge Customs duties and taxes for bringing merchandise into their country. It is the responsibility of the buyer to pay and understand the duties and taxes of his/her own country. Pear Tree art is not responsible for the custom duties and taxes for the items sent to customers from different countries. You can either check with your local Postal service or do a Google search of "Customs Duties" for your own particular country before you purchase from Pear Tree art . If the tracking on your package states that the status is “Delivered” and you have not received it, it is likely at your local post office. Please call them before contacting Pear Tree Art. It is likely they are holding your package until VAT is paid. Pear Tree Art is not responsible for paying any duty, Taxes, VAT or fees (sales Tax).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.