You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

For Ready Made items it's 3-5 Working Days. However, for Custom Orders it's 7-10 Working Days, excluding weekends & Bank Holidays. I may extend these times depending on the time of year & how busy I get with orders. All Orders are sent via Royal Mail 48hr Tracked, Once I have booked your order in for collection I will send you a Tracking Number. SO PLEASE PROVIDE AN EMAIL ADDRESS FOR TRACKING PURPOSES ONLY

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.