You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Your painting will come to you via Parcel Force using their track and sign service. Every effort is made to ensure your painting arrives in perfect condition so it will be carefully packaged. The painting is insured during this process. As the artist I hold the copyright and retain the right to reproduce part or all of the image whether sold or unsold.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.