You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Return Policy: We want you to be completely satisfied with your order. If a product does not meet your expectations you can return the unused product in the original condition and packaging, within 14 days from the date of purchase, along with the original receipt. Please contact us promptly before you ship the product and provide the details of the product and reason for your return. A Customer Service Representative will follow up with you. You are responsible for the return shipping costs and a 15% restocking fee. Return a Damaged/Defective Product In a rare instance of this happening, if a product is damaged or defective, please contact us immediately and within 14 days from the date of purchase. A Customer Service Representative will follow up with you. The gold items and products that have been customized to your own specifications may not be returned for refund or exchange under any circumstances.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.