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Buying from me
We are a professional supplier of quality sterling silver findings and gemstone settings for handmade jewellery in the UK, supplying silver and gold materials to worldwide artists and jewelry makers.
We also offer a custom-made service at an affordable price, including design, mold and jewelry. It is our dream to be able to change the way you think about making jewelry.
We believe in real design! DIY jewelry - Your new jewelry solution.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We want you to be completely satisfied with your order. If a product does not meet your expectations you can return the unused product in the original condition and packaging, within 14 days from the date of purchase, along with the original receipt.
Please contact us promptly before you ship the product and provide the details of the product and reason for your return. A Customer Service Representative will follow up with you.
You are responsible for the return shipping costs and a 15% restocking fee.
Return a Damaged/Defective Product
In a rare instance of this happening, if a product is damaged or defective, please contact us immediately and within 14 days from the date of purchase. A Customer Service Representative will follow up with you.
The gold items and products that have been customized to your own specifications may not be returned for refund or exchange under any circumstances.
Read the Folksy Returns Policy.
