You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Thank you for your purchases. Item will be posted via Royal Mail. Unless collection or other delivery is arranged. If for any reason you are unhappy with your items/it is delivered faulty/broken please contact me within 7 days for a refund or replacement. **Please note sale/second items are not subject to replacements or refunds and are sold as seen**

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.