You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

MAILING ADDRESS Due to some recent customers not ensuring that their Folksy mailing address is up to date before placing their order, items have been returned to us as undeliverable/gone away. If this happens to your order, you will be required to cover the costs of reposting the item to you. To avoid this please ensure that Folksy has your current address on file BEFORE you place your order. COMBINING POSTAGE Unfortunately Folksy's shipping calculation software is rather inflexible and if you want to order more than one item, please contact us to make your order a custom order so we can more accurately quote shipping costs for your order. Please let us know where in the world you are located when you message us as this affects shipping costs. DISPATCH OF ORDERS Stock and non customised items are dispatched within 1 - 2 business days of order placed (except where noted on listings) and payment clearing. Unfortunately Folksy's payment systems do sometime take longer than normal to clear payments and this can mean that your order is not dispatched until the 2nd business day. If you need your purchase quicker than the normal 1 - 2 business days turnaround time, please email us to let us know when you place your order and we'll do our best to accommodate this providing payment has cleared successfully. If you need your order by a specific date, you will need to pay for a premium postal service as the services we normally use do not provide a guaranteed delivery date. Please email us prior to placing your order and we will be able to give you the cost of the premium shipping service which meets your requirements. Custom orders take longer to dispatch as we have to design and make each item from scratch and we may have to source special items from suppliers. Please enquire about shipping requirements when you place your order. PACKAGING We use recycled packaging wherever possible to minimize our environmental footprint as much as we can. DELIVERY UK DELIVERY: All items are delivered to UK addresses by Royal Mail first class signed for service to ensure they arrive. Please therefore ensure that you provide a shipping address where there will be someone available to sign for the package. First class signed for mail to the UK will usually arrive within 1-5 business days. You will receive an email when your order has shipped. Please track the progress of your package on Royal Mail's website so you are aware if a delivery attempt has been made and can arrange to collect it or have it delivered at your convenience as delivery cards are not always left. We do offer a priority delivery service for UK customers, who need their order by a guaranteed date, which is sent by Royal Mail's Special Delivery service. You can select the priority shipping option at checkout. INTERNATIONAL DELIVERY: Overseas orders are sent by Royal Mail international airmail tracked and/or signed for services (varies from country to country as whether it is tracked and signed for, or just signed for or just tracked) to ensure safe delivery. Please allow 4-6 weeks for international deliveries (this takes into consideration holidays and weekends). Please note that these are just guidelines and shipping can be delayed due to delays in customs. Buyer is responsible for paying any and all international custom fees, taxes, VAT and any other fees. You will receive an email when your order has shipped. Please track the progress of your package on Royal Mail's website so you are aware if a delivery attempt has been made and can arrange to collect it or have it delivered at your convenience as delivery cards are not always left. LOST/STOLEN ITEMS We cannot take responsibility for lost or stolen packages as we send everything by a tracked and/or signed for service to minimize this happening. However, occasionally Royal Mail and other countries postal services do lose items and if there is no record of them being delivered within normal time frames we can make a claim for loss and reimburse you. Unfortunately a claim for loss of UK mail sent first class, cannot be made unless 15 working days or more have passed since the item was due to be delivered and at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) so we are unable to process any claims for lost or stolen items until after these time frames.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.