You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Postal charges for outside UK & Europe: If you are based outside the UK or Europe please contact me for an up-to-date postage quotation. If you are happy with the rate, please message me before purchase. I will create a listing just for you - using the correct rate and will let you know when the listing is ready for your purchase commitment. Prospective customers from outside UK & Europe ** There is an International Economy rate of postage provided by Royal Mail UK, if you don't mind the possibility of the package taking longer to get to you (it travels by surface mail, not airmail). This option applies to Outside Europe and the Rest of the World only. The main downside, as stated, is the time. Royal Mail quotes up to 6-8 weeks for Rest of the World (outside Europe). If you are interested in this option, please message me before purchase. I will create a listing just for you - using the Economy rate and will let you know the listing is ready for your purchase commitment. Thank you ** ***All postage rates quoted are for straight posting. If you require insurance to be added to your postage, please message me before purchase. I will create a listing just for you -

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.