You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I will accept returns without question and will give a full refund of the original purchase price, excluding postage, packing and insurance costs. No refund will be issued until I have received the goods and I strongly recommend that you use an insured and signed for delivery service. (Return postage will not be refunded.) Please make consideration of the fact that my goods are either completely vintage or handmade using vintage materials and you should not expect them to be completely flawless.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.