You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Additional terms All orders will go to your default Folksy mailing address so please make sure your address is correct, if you want your item to go to a different address please contact me with details. I will ship your item within 2 working days of cleared payment from the U.K via Royal Mail International AirMail Small Packets (non-trackable). Made to order and Custom orders will take 3 - 5 working days to ship. *UNITED STATES CUSTOM CLEARANCE The U.S. Custom is likely to hold international packages for around 10 days for security reasons, therefore all packages will take longer than expected to arrive. *INTERNATIONAL ESTIMATE SHIPPING TIME Shipping will take between 5 - 14 days. The official delivery estimate time from Royal mail is 5 - 7 working days, but it highly depends on the processing time at your local custom. I will keep and provide proof of postage and will not be responsible for delayed package. If you do not receive your order within 28 working days, please let me know so I can report this case to Royal Mail, it will take 20 working days for them to investigate, I can send a replacement immediately or a refund after the investigation closed. International buyers please note that all customs fees and duties are the responsibility of the buyer.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.