You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please read fully the description of the item you are purchasing before buying. REFUNDS AND RETURNS Please contact me should if you would like to return an item or if an item is faulty. You may return a product for refund within 7 days of receiving your order where applicable. For faulty items, contact must be made within 7 days to inform of the fault and for details on returning your item. We will send a replacement or refund you for your purchase(s), provided the returned item(s) are received back in their original condition & packaging. If you have purchased the wrong item or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance or non-returnable item. When your return is received, you will be issued a refund to your paypal account for the product only. You are responsible for return shipping costs. *Earrings are non-refundable (for hygiene reasons) unless faulty. *No refunds will be given on custom orders. Additional restrictions may apply, please contact us for more information. CUSTOM DUTIES AND TAXES Your purchase/s are sent from the U.K. For international orders, customs and import duties are charged in the destination country and are the responsibility of the recipient. Charges will vary dependent on your Country's polices and you should check with your local customs office for more information on their charges. Please read fully the description of the item you are purchasing before buying. Please also ask any questions before buying to ensure a straightforward transaction. Terms & Conditions All sales are subject to UK Law. All sales & other promotions exclude shipping costs! Parcels are usually posted the day after payment (except on Weekends). To keep costs down parcels will be sent by standard mail. If you require an alternative mail method or a tracking number please request a revised invoice for an insured shipping method before purchasing. Depending on the price some valuable items may automatically require insurance with sending & this will be displayed in the individual listing. DELIVERY TIMES UK orders are usually delivery within 3 to 5 days but in rare occurrence can take up to 2 weeks. Europe - allow 7 to 10 days depending on the Country. Please note in some rare cases parcels can take up to 28 days. Rest of The World - allow 7 to 14 days for the delivery of your parcel. Please note in some rare cases parcels can take up to 28 days. All fees incurred for customs, duties and taxes are the responsibility of the buyer. Combined shipping is available for multiple purchases. UK SHIPPING Your item will be sent by first class mail. Please convo me before purchasing if you would like to pay an additional charge for special delivery.. INTERNATIONAL SHIPPING Your item/s will be sent by regular airmail (usually small packet). Missing mail is a very very rare occurrence but IF YOU REQUIRE A TRACKING NUMBER there is an additional charge (as charged by the Postal Services). Please contact me and request a revised invoice and extra costs BEFORE PURCHASING.. POSTAGE AND PACKAGING The shipping costs includes the inner (bubble wrap, box or gift bag etc)& outer packaging used as well as the postage cost. LAST POSTING DATES FOR CHRISTMAS DELIVERIES AS ADVISED BY ROYAL MAIL For more details visit Royal Mail here http://www.royalmail.com/greetings *Orders placed during special holidays such as Christmas, New Year and Bank Holidays may experience delays. Your orders will be posted on the next available posting date after your purchase but no guarantees are given for delivery times during these periods

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.