You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please remember that earrings cannot be returned if they have been worn, for hygiene reasons. I normally send your jewellery out by first-class post, which is not tracked - so if it goes astray, we will not be able to trace it. If you prefer me to send it by special (tracked) delivery, or to have it delivered by a specific date, then please email me to let me know. Unfortunately this is a more expensive option!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.