Hello and welcome to 'Designs by Amber'!

Thank you so much for supporting my independent creative journey.

Please feel free to reach out regarding custom orders, or if a particular item appears out of stock. While certain pieces are limited editions and may not be recreated, I am happy to provide updates on restocking timelines or alternative options.

If an item is being purchased as a gift, please drop a me message during checkout with the wording you'd like to use for a gift note. This ensures the recipient knows exactly who sent the surprise!

Please do get in touch if anything needs to be looked into or if there are any questions about an order.

Shipping Times:
I will ship out your order within 3 working days of receiving.
While I guarantee that your order will be shipped on time, I am not responsible for delivery delays caused by the courier service, customs clearance, or peak holiday seasons. Once the package is in the hands of the postal carrier, the delivery timeline is outside of my control. Please note: Sellers are not responsible for postal delays, transit issues, or customs holds.

UK Postage:
Items will be sent by Royal Mail 1st Class with tracking. The delivery is usually 1-3 business days, but can be longer. Although including tracking increases the postage cost, it ensures that your items are fully traceable during transit.

International Postage (excluding U.S):
All international orders will be sent via Royal Mail International 1st Class Tracked. Although the tracking increases the postage cost, it ensures that your items are fully traceable during transit. This delivery method is usually 3-7 business days, but can be longer.

International Postage United States Only:
Due to the tariffs for importing into the United States, items will be sent Royal Mail 1st Class Tracked, with delivery duty paid (DDP). The delivery is usually 3-7 business days, but can be longer. DDP requires a tracked postal service, and the cost of the DDP is determined by the value and weight of a package. Unfortunately this means it can be quite a high postage price point. I am hopeful this price will go down in the future if and when the tariff situation changes for importing goods into the United States.

EU Shipping:
As a UK-based small business, I am happy to ship nationwide and to non-EU international countries. However, I can no longer support delivery to EU countries. This is due to complex EU trade policies, specifically the General Product Safety Regulation (GPSR), along with strict customs requirements and international postal changes. Unfortunately, the administration required to meet these legal frameworks is unsustainable for my shop. I sincerely apologise to my EU customers for the inconvenience

Customs & Import Fees:
Please be aware that orders outside of the U.K. may be subject to custom or duty fees, or an import fee/tax. The buyer is responsible for payments of these fees.

Packaging:
I do not offer a formal gift wrapping service, but all items are carefully and securely packaged to ensure they arrive safely. I am happy to include a printed gift note with your order free of charge! Please send me a direct message with your custom note immediately after placing your order, and I will gladly include it in the box.

Eco Packaging:
Glassine bags, cardboard and 'honeycomb' packing paper used in the packaging are recyclable. Please remove any shipping stickers before placing them in your recycling. Please do check your curb side recycling capabilities.

Safety Advice:
Please note that the earrings and brooches are not suitable for young children due to small parts that may pose a choking hazard; such as beads and earring findings. The functional pins on the brooches are sharp and to be kept away from young children.

The stickers are not suitable for young children due to small backing paper that may pose a choking hazard. To be used under super vision for older children.