You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Eligibility Items must be returned within 14 davs of delivery in their original, unworn condition with all packaging and tags intact. Custom or personalised pieces, earrings or been worn are final sale and cannot be retured. For hygiene purposes. How to Request a Return Email us with your order number and reason for return. We will provide a return address shipping needs to be tracked. cost is payable by customer depending on return reason. Refunds Once we receive and inspect your item, refunds are processed within 5-7 business davs to your original payment method. Shipping costs are non-refundable. Exchanges We offer one free exchange per order for a different size or style of equal value. For items of higher value, you wilbe charged the difference. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours with photos. We willsend a replacement at no additional cost.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.