You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I gladly accept returns and exchanges. contact me with 7 days of delivery return items within 14 days of delivery items must be returned in their original condition. Orders are carefully packaged and sent vis Royal Mail. UK orders ( including Northern Ireland ) are sent using standard delivery Items are usually dispatched within 2-3 working days. Please note that delivery times are estimates and vary, especially during busy periods. Damaged or Lost Items If your item arrives damaged or does not arrive, please contact me and I'll do my best to resolve the issue. Photos may be required for damaged items. Handmade Nature Each piece is handmade, so slight variations may occur. This makes every item unique and adds to its charm. Safety These miniatures are for collectors and display only and are not suitable for small children. I'm happy to combine postage for multiple items when possible.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.