You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Important Information Each piece I make is one of a kind, crafted by hand from natural and reclaimed materials like driftwood and aged wire. This means no two items are the same—and small imperfections or rustic details are part of their charm, not faults. Because of the unique nature of my work, I don’t generally accept returns unless an item arrives damaged or is significantly different from what was described. If there’s a problem with your order, please get in touch and I’ll always do my best to help.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.