You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Additional Policies and Exceptions Delivery of Your Pattern: Once you’ve placed your order, I’ll send your crochet pattern (or other digital product) to the email you provided within 3 days. No need to rush—I'll make sure it's on its way promptly! No Refunds, Please: As this is a digital product, refunds aren’t available after purchase. Think of it like a good book—you wouldn’t return it after reading a chapter, right? Please respect the creativity and effort that goes into each product. Results May Vary: Crocheting is a bit like cooking—there’s room for personal flair! While I’ve designed the pattern to be as clear as possible, I can’t promise your final product will look exactly like the one in the photos. But rest assured, it will be uniquely yours and just as lovely. Materials: The materials listed in the product description are only suggestions. The pattern doesn’t include any physical materials, so you’ll need to gather your own supplies. (And maybe a cup of tea for good measure!) Need Help?: If you run into any issues while following the pattern, feel free to email me. I’m always happy to help you out with a bit of advice or guidance. Final Say: If any issues arise that aren’t addressed in the pattern, I hold the final interpretation. But don’t worry, I’m all about fairness and clarity!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.