You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Additional Policies and Exceptions Delivery of Your Pattern: Once you’ve placed your order, I’ll send your crochet pattern to the email you provided within 3 days. No need to chase me—I promise I won’t leave you hanging! No Refunds, Please: Since this is a digital product, refunds aren’t available once the pattern is delivered. It’s a bit like a recipe book—you wouldn’t return it after you’ve used it, would you? Let’s respect each other’s hard work and creativity! Crochet Skills Vary: Crochet is an art, and everyone’s a bit different. While I’ve designed this pattern to be as clear as possible, I can’t guarantee that your finished fox will look exactly like mine—especially if you’re more "artistic" than I am! But I have no doubt your creation will be absolutely adorable in its own way. Materials: The materials listed in the pattern are just my humble recommendations. The pattern itself doesn’t include any physical materials—so you’ll need to gather your own yarn, hook, and a good cup of tea (just to keep the crafting spirit high)! Need Help?: If you hit a snag (or a tangled yarn), don’t hesitate to drop me an email. I’m happy to help with any questions or issues you might encounter while crocheting. After all, we’re all in this together! Final Word: If there’s anything the pattern doesn’t cover, I get the final say—think of it as the "rules of the crochet club." But don’t worry, I’m always fair and happy to help clarify any confusion!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.